180-Day Returns & 2-Year Limited Warranty

180-Day Returns & 2-Year Limited Warranty

180-day returns. 2-year warranty. Try it with your baby. If it's not right, send it back. If it breaks in 2 years, we cover the shipping and fix it.

Returns: 180 days from delivery

You have 180 days from delivery to return items that are unused and clean (no stains, odors or damage). Sets must come back with all pieces. The original box and tags are not required, and there is no restocking fee.

How to start a return

1. Email hello@upperbags.com with your order number, the item(s) you are returning and the reason.
2. We reply the same business day with your approval and a prepaid return label.
3. Pack the item(s) and send them to the return address below.

A $10 label fee is deducted from a card refund. There is no label fee for exchanges or store credit.

Exchange first

Prefer a different color or bag? Exchanges ship free. If you would rather not get a card refund, you can choose store credit with a 10% bonus instead.

Refunds

Card refunds go back to your original payment method within 5 business days of when we receive and inspect your return.

Gifts

If the buyer starts the return, a card refund is available. If the gift recipient starts the return, we offer store credit or an exchange.

Clearance items

Clearance items (50% off or more) are final sale. They are still covered by our warranty for defects reported within 14 days of delivery.

International orders

International orders are final sale, except for defects covered by our warranty.

Items we cannot take back

Used hygiene items, such as changing pads and bottle warmers, cannot be returned.

Return address

UPPER Return Andy
234 5th Ave, 3rd Floor
New York, NY 10001
USA

Warranty

Every UPPER bag has a 2-Year Limited Warranty against manufacturing defects. See our warranty policy.

Shipping

See our shipping page for ship times and delivery.

Questions?

Email hello@upperbags.com. We reply the same business day.