FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
How long will shipping take, and do you ship internationally?
Orders ship in 1-2 business days (5-7 business days from Black Friday through December). U.S. delivery is usually 2-4 business days after shipping, and tracking is emailed to you. International shipping times vary by destination and are shown at checkout. For Christmas, our ship-by date is Dec 20 (the date we ship by, not the date it arrives). We recommend ordering by Dec 15.
Do your bags come with a warranty or guarantee?
Yes. Every UPPER bag has a 2-Year Limited Warranty from delivery against manufacturing defects (ripped handles, seams, zippers, hardware). Email hello@upperbags.com with your order number and a photo. If it is covered, we pay shipping and send a replacement, or refund you if it is sold out. See our warranty policy.
What is your return policy?
You have 180 days from delivery to return unused, clean items. The original box and tags are not required, and there is no restocking fee. Email hello@upperbags.com with your order number and we reply the same business day with approval and a prepaid return label ($10 label fee deducted from a card refund). Exchanges ship free, or choose store credit with a 10% bonus. See our returns page for gifts, clearance and international orders.
What makes UpperBags different from other diaper bags?
UpperBags are designed for modern parents who value both function and style. Our self-standing, three-zone organization system makes packing and finding essentials stress-free, while premium materials and a clean design make our bags versatile enough for work, travel, and everyday parenting.
Are UpperBags suitable for both moms and dads?
Absolutely. Every UpperBag is designed with a gender-neutral, minimalist aesthetic so any caregiver can carry it confidently. Whether you’re heading to work, daycare drop-off, or a weekend trip, UpperBags fit your lifestyle — not just your baby gear.
What comes with the bag? Do accessories cost extra?
Many of our bags, including the La Madison and Harvey collections, come with bonus accessories like stroller straps, changing pads, crossbody pouches and packing cubes. What’s included is listed clearly on each product page.
Orders
Below are some of our common questions about orders
Can I change or cancel my order after placing it?
We process orders quickly to get your bag to you ASAP. If you need to make a change, email hello@upperbags.com within 1 hour of placing your order. We’ll do our best to catch it before it ships!
I entered the wrong shipping address — what should I do?
If your order hasn’t shipped yet, contact us immediately at hello@upperbags.com with your correct address. If it’s already on the way, we recommend contacting the shipping carrier directly to request an address correction or hold.
Products
Below are some common questions about our products
Is the bag machine-washable?
No — to preserve the structure and premium materials, we recommend spot cleaning with a damp cloth. All our bags wipe clean easily, even after milk or snack spills.
Can the bags hold a laptop and baby gear at the same time?
Yes. Every UpperBag is designed with smart zones — tech, baby, and daily essentials — so you can carry everything without it becoming a black hole.