IMPORTANT: Always double check your mailbox, packages can be small and do not always need to be dropped off at your front door. Make sure to ask your family members or roommates that you live with to see if they picked up your package. If you have a front desk be sure to check in with the desk attendant.
All orders are fulfilled by a variety of shipping carriers, depending on your location. On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday. The time it takes for your order to be delivered depends on which shipping option you select during check out. We currently offer two different shipping options for our customers:
• Standard Shipping: $4.95 or Free for Orders $45 or More: Standard Shipping is $4.95 for all orders under $45. Free Shipping applies to all orders $45 or more. The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers.
• 3-Day Shipping: $5.95: Your order will ship and should be delivered in up to 3 business days. On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday. Expedited shipping option is not available for Hawaii, Alaska, Puerto Rico or the U.S. Virgin Islands.
We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at firstname.lastname@example.org so we can work together on a solution.
Yes, we currently offer Priority Shipping.
For complete information on Tracking & Deliveries, please visit our Tracking page here.
If you still have questions after looking at Frequently Asked Questions on that page, feel free to reach out to us at email@example.com and our team would be happy to help!
Please note that multi-product purchases may ship in multiple packages as they are fulfilled by warehouses across the United States that have product availability. You'll definitely receive everything, it may just come in several boxes and at different times.
Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.
UPPER cannot be held responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact your shipping provider or local post office. You can refer to your tracking information to determine which shipping provider to contact.
We are currently shipping to the following international destinations: Canada, Australia, United Kingdom, New Zealand.
Due to COVID-19, shipping is temporarily suspended to the following countries: Algeria, Armenia, Austria, Andorra, Belgium, Brunei, Bulgaria, China, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Iceland, Ireland, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Japan, Jersey, Malta, Macau, Malaysia, Morocco, Netherlands, Norway, Portugal, Romania, San Marino, Saudi Arabia, Slovakia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tunisia, United Arab Emirates.
We apologize for the inconvenience and look forward to restoring service to these locations as soon as possible.
If you don’t see your country listed above, please contact us at firstname.lastname@example.org to request shipping to your country.
We are happy to offer $9.9 International Shipping for each order. Note that larger/heavier orders will increase the shipping cost.
Due to Covid-19, we are experiencing extremely unpredictable delivery times for international orders. We cannot guarantee any timeline at all for your order to arrive. If you have questions, please email us at email@example.com.
Import duties and taxes are NOT included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and taxes on goods vary widely depending on the product value and the country you are having your order delivered to. UPPER will include a commercial invoice declaring the full dollar value paid on international shipments.
REFUSED SHIPMENTS: If the recipient refuses a shipment from UPPER, and the package is sent back, the recipient will bear all customs, duties, taxes, and surcharges associated with the order, in addition to all shipping charges both ways. Please note the shipping charges will be calculated based on the carrier rates (USPS/DHL/UPS/SF Express), NOT the lower rates that we offer to our customers.
*CANADA CUSTOMERS: Canada’s customs and duty fees are known to be high. Please consider this before ordering and contact your local government if you would like an estimate of your fees before placing your order.