FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
How long will shipping take, and do you ship internationally?
We ship within 1–2 business days from our U.S. warehouse. Orders ship within 1-2 business days. US delivery usually takes 2–3 days after that. We also offer international shipping to select countries — shipping times vary by destination.
What is your return window?
180-day returns. Not happy? Send it back for a refund.
What makes UPPER bags different?
Made by parents who tested them first. Everything has a place.
Are UpperBags suitable for both moms and dads?
Absolutely. Every UpperBag is designed with a gender-neutral, minimalist aesthetic so any caregiver can carry it confidently. Whether you’re heading to work, daycare drop-off, or a weekend trip, UpperBags fit your lifestyle — not just your baby gear.
What comes with the bag? Do accessories cost extra?
Some bags come with extras like stroller straps, a mat or a crossbody pouch. Each product page lists what is included.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
We process orders quickly to get your bag to you ASAP. If you need to make a change, email support@upperbags.com within 1 hour of placing your order. We’ll do our best to catch it before it ships!
I entered the wrong shipping address — what should I do?
If your order hasn’t shipped yet, contact us immediately at support@upperbags.com with your correct address. If it’s already on the way, we recommend contacting the shipping carrier directly to request an address correction or hold.
Products
Below are some common questions about our products
Is the bag machine-washable?
No. Spot clean with a damp cloth. Most bags wipe clean after spills.
Can the bags hold a laptop and baby gear at the same time?
Yes. Every UpperBag is designed with smart zones — tech, baby, and daily essentials — so you can carry everything without it becoming a black hole.