Orders ship in 1-2 business days (5-7 business days from Black Friday through December). U.S. delivery is usually 2-4 business days after shipping, and tracking is emailed to you.

Questions about an order or a bag? Email hello@upperbags.com. We reply the same business day.

180-day returns on unused, clean items and a 2-Year Limited Warranty (manufacturing defects). If it's not right, send it back. If it breaks in 2 years, we cover the shipping and fix it. Questions? Email hello@upperbags.com.

Email hello@upperbags.com and a real person will help.