Refund policy
180-day returns
You have 180 days from delivery to return your UPPER bag for a full refund. There is no return fee.
To start a return, email hello@upperbags.com with your order number and we'll send you the next steps.
Refunds
Once we receive your return, we'll email you to confirm. Approved refunds go back to your original payment method.
Damaged or defective items
If your bag arrives damaged or defective, email hello@upperbags.com with your order number and a photo, and we'll make it right.
Shipping
Free U.S. shipping on all UPPER bags.
International orders
International orders are final sale and cannot be returned or exchanged. International shipping charges do not include customs, duties or taxes, which are paid by the recipient on delivery.
Questions
a full refund. There is no return fee.To start a return, email hello@upperbags.com with your order number and we'll send you the next steps.
Refunds
Once we receive your return, we'll email you to confirm. Approved refunds go back to your original payment method.
Damaged or defective items
If your bag arrives damaged or defective, email hello@upperbags.com with your order number and a photo, and we'll make it right.
Shipping
Free U.S. shipping on all UPPER bags.
International orders
International orders are final sale and cannot be returned or exchanged. International shipping charges do not include customs, duties or taxes, which are paid by the recipient on delivery.