Shipping

Have a question about your order? Email HELLO@UPPERBAGS.COM with your order number in the subject line.

For order processing and fulfillment, please allow 1-2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. You will receive a shipping confirmation email as soon as tracking information is available.

Please note, for product launches, restocks, US holidays and promotional periods, please allow up to 5-7 business days for order processing due to our high volume.

WHICH CARRIERS DO YOU USE?

• UPS
• USPS

HOW CAN I CHECK THE STATUS OF MY ORDER?

We'll keep you updated via email and we'll send the tracking information as soon as your items have shipped. We use UPS, USPS, or FEdex to ship all orders in the US and DHL internationally. If you need to change your address, customers have a one-hour window to request an address edit. Please contact customer service at hello@UPPERBags.com immediately. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you.

HOW DO I TRACK MY ORDER?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@upperbags.com 

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an up charge. UPPER is not responsible for paying this up charge. To avoid the up charge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.

 Please contact hello@upperbags.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or DHL).