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      FREQUENTLY ASKED QUESTIONS

      We always want to make sure you get your questions answered! Check out our Frequently Asked Questions below, and if you still can't find what you're looking for, feel free to Contact Us.

      Orders

      You have 180 days to return yourUpperBags™ purchase from the date you received your item(s).

      All returns must be in new condition with all tags attached and unused.
      Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!

      Contact our Customer Service team about your return at Hello@UpperBags.com

      Shipping & Returns

      We've got you covered with standard (3-5 days), expedited (2-3 days), and next-day express options. Orders fly out the door fast, and we'll keep you in the loop with tracking info. International friends, bear with us a tad longer for customs!

      📍 Easy Peasy: Right after shipping, you'll get an email with a tracking number. Click it to see where your goodies are. Or, log into your account and hit "My Orders." Stuck? Our friendly team is here to help anytime!

      No Worries: Love it or return it within 180 days unused, no stress. We want you and your diaper bag to click. If not, we're here to make returns easy peasy. Let's get it right for you! Contact us at Hello@upperbags.com